Terms & Conditions

Last updated: 24 October 2026

1. Who we are and what these terms cover

Mello is an app for finding, hosting and joining real-world plans with people nearby. Mello is a product of SYNTOPIC 33 LLP, a limited liability partnership registered in India (LLPIN ADA-8639), with its registered office at Shop No. 156, First Floor, V V Market, Jalgaon, Jilha Peth Police Station, Jalgaon, Jalgaon 425001, Maharashtra, India. SYNTOPIC 33 LLP owns and operates Mello (“Mello”, “we”, “us”).

These Terms are an agreement between you and us. They cover the Mello apps for iOS and Android, the website at www.meetonmello.com, and share links that open plans and posts. Our Community Guidelines and Privacy Policy form part of these Terms.

Accepting. You accept these Terms when you agree to the house rules during sign-up or when you use Mello. We record which version you accepted and when.

Where Mello is offered. Mello is offered in India and the United Arab Emirates. If you use it elsewhere, you do so on your own initiative and are responsible for following local law.

Changes. We may update these Terms as Mello changes or the law requires. For a material change we will tell you in the app at least 15 days before it takes effect, unless the change is needed sooner for safety or legal reasons. If you keep using Mello after that date, the new Terms apply. If you don’t agree, delete your account.

2. Who can use Mello

You can use Mello only if all of these are true:

• You are 18 or older. We ask for your date of birth at sign-up and refuse anyone under 18. Your date of birth is private; other members see your age only.
• You can form a binding contract under the law where you live.
• You have not been banned from Mello before, and you are not barred from using it by law.
• You are not a registered sex offender, and you have not been convicted of a violent or sexual offence.

If we learn that someone under 18 has an account, we will delete it.

3. Your account

Signing in. You can sign in with an email address and password, with Google, or with Apple. Keep your sign-in details to yourself. You are responsible for what happens on your account unless someone got into it without your fault; tell us at once at admin@meetonmello.com if you think that has happened.

One person, one account. Your account is for you alone. Don’t share it, sell it, transfer it, or make a second one, including to get around a suspension or a free limit.

Be accurate. Your name, photos, age and gender must be real and current. Your gender decides which women-only plans you can see and join, so getting it wrong on purpose is a serious breach.

Private accounts. If you turn on Private account in Settings, people who are not your friends see a reduced profile. Private does not hide you from the people at a plan you join, from the host, or from us.

4. Identity verification

It is optional. You can use Mello without verifying. Verifying gives you the verified badge and access to plans that require it, such as women-only plans.

How it works. You sign in to DigiLocker with your Aadhaar number, the OTP sent to your Aadhaar-linked mobile and your DigiLocker PIN. DigiLocker shares your name, date of birth, gender and Aadhaar photo with SignCare, our identity partner. You then take a live selfie, and SignCare checks that it matches your Aadhaar photo.

What we keep. Your name, date of birth and gender, plus a one-way code that stops one Aadhaar verifying two accounts. We never store your Aadhaar number, your Aadhaar photo or your selfie.

What “verified” means, and what it doesn’t. The badge means a person’s Aadhaar details matched a live selfie when they verified. It is not a background check. It does not tell you anything about a person’s character, intentions or criminal record, and it does not guarantee that the person you meet is the person who verified. Use your own judgment with everyone, verified or not.

Our rights. We may refuse or remove verification, for example if the details don’t match, the person is under 18, the Aadhaar is already linked to another account, or we suspect fraud.

5. Plans: hosting and joining

Mello is the noticeboard, not the organiser. Every plan on Mello is created and run by a member (the host) and any co-hosts they add. We don’t organise, supervise, inspect, endorse or attend plans, and we don’t check venues.

If you host, you agree to:

• Describe the plan honestly: what it is, when and where it happens, what it costs, and anything a guest should know (alcohol served, physical effort, age or dress requirements at the venue).
• Pick a lawful venue you are entitled to use, and follow any law, licence or venue rule that applies, including on alcohol, noise and gatherings.
• Treat guests fairly and keep them safe as far as you reasonably can.
• Keep the plan up to date. If you change the time or the place, everyone going is told in the app. You can’t lower the capacity below the number already going, and you can’t make a plan women-only once a man has joined.
• Cancel rather than not turn up. A plan nobody else has joined is deleted; a plan people have joined is marked cancelled and everyone going is told. Only the main host can cancel.
• Be responsible for your co-hosts’ conduct at your plan.

If you join, you agree to read the plan before you go, turn up if you said you would (or leave the plan in the app), and follow the host’s reasonable instructions and the venue’s rules.

Check-in. A host can check guests in at the door by scanning their QR code. Check-in opens one hour before the start. It records attendance; it doesn’t verify anyone’s identity.

Women-only plans. A host can make a plan open only to women. Only members whose identity is verified and whose verified gender is female can see and join these plans, and only a verified woman can host one. The gender you give at sign-up can’t be changed afterwards.

Free limits. A free account can host up to 3 live plans at a time and has a daily allowance of swipes in the deck, which resets at midnight India time. Mello+ removes these limits.

We can step in. We may edit, hide, or remove any plan, or remove someone from it, if we think it breaks these Terms or the Community Guidelines, or is unsafe or unlawful.

6. Meeting people in person

Meeting strangers carries real risks, and you take part in any plan at your own risk. We can’t vet the people you meet, and we are not present when you meet them.

• Meet somewhere public the first time, tell a friend where you’re going and when you’ll be back, and get yourself home.
• Leave whenever you want. You don’t owe anyone a reason.
• Never send money to someone you met on Mello.
• You are responsible for your own decisions, belongings and conduct at a plan.

Alcohol and the law. If a plan involves alcohol, you must be over the legal drinking age where it takes place, which differs between Indian states and between Emirates, and the host must follow the law on serving it. Mello does not sell, serve or arrange alcohol.

Mello is not an emergency service. The Safety Centre shows the local emergency numbers (in India 112, women’s helpline 181 and ambulance 108; in the UAE police 999, ambulance 998 and fire 997). If you are in danger, call them first, then tell us.

7. Money between members

Mello does not take payments for plans, and joining a plan through Mello is free. If a plan costs something (a ticket, a cover charge, splitting a bill), that arrangement is only between you and the host or the venue. We are not a party to it, we don’t hold or refund money, and we can’t recover money paid to another member.

Hosts may not use Mello to run a business, sell goods or services, or collect money for themselves beyond a fair share of a plan’s real costs, unless we have agreed in writing.

8. What you post

“Content” means anything you put on Mello: profile photos and bio, plans and their covers, Community posts, comments and polls, messages in plan chats and direct messages, photos added to a plan, wrap notes, and the feedback and ratings you leave after a plan.

You keep ownership. Your content stays yours. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize, display and share it, only as needed to run, improve and promote Mello within the app and on share links you or others create. The licence ends when you delete the content or your account, except for copies others have already received (a message you sent, a photo in a shared wrap) and copies we must keep by law (section 13). We won’t use your photos in advertising outside the app without asking you first.

Who sees it. Profiles, plans and Community posts can be seen by other members; private accounts and blocking narrow this. A plan’s chat and photos are shown to the people going. A share link shows a preview of a plan or post to anyone who has the link, including people without Mello. Feedback you give a host after a plan goes to that host with your name on it, and a wrap note goes only to the person you wrote it to, also with your name. Neither is shown to anyone else, and other ratings you leave after a plan are used to improve recommendations and are not shown with your name.

Your promises. You have the rights to what you post, and it doesn’t break the law, these Terms or the Community Guidelines. Don’t post photos of other people without their permission, and never of anyone under 18.

We check photos. Photos are checked by an automated system shortly after they are posted. A photo that fails is removed and you are told. We don’t review every post or message before it appears and aren’t responsible for what members post, but we act on reports (section 9).

9. Conduct, reports and enforcement

Zero tolerance. Mello has zero tolerance for objectionable content and abusive members. You must follow the Community Guidelines. In particular, you must not:

• harass, threaten, stalk, intimidate or abuse anyone, on the app or at a plan;
• post hateful, sexually explicit, violent or illegal content, or anything involving a minor;
• pretend to be someone else, or lie about your age, gender or identity;
• use Mello for dating solicitation, sex work, scams, selling, spam or recruiting;
• collect other members’ data, scrape, automate, reverse-engineer, or interfere with Mello or its security;
• get around a block, a suspension, a ban or a free limit.

Reporting and blocking. You can report a person, a plan, a post, a comment or a message, and block anyone. Reports are private; the person isn’t told who reported them. When a report is filed, we keep a copy of what was reported, even if it is later deleted, so we can investigate.

What we do. We aim to review reports within 24 hours. Depending on how serious it is and the member’s history, we may remove content, warn, limit features, cancel upcoming plans, suspend, or permanently ban an account, and we may report it to the police where the law requires or someone is at risk. A suspended member can’t sign in, their posts are hidden and their upcoming plans are cancelled. We can act without notice when safety requires it.

Appeals. If you think we got it wrong, write to the Grievance Officer (section 16) within 30 days. We’ll reply within the times set by law.

10. Mello+ subscriptions

Mello is free to use. Mello+ is an optional paid subscription that removes the free limits and adds extra features (for example unlimited swipes, unlimited hosting, more filters, and seeing who wishlisted your plan or viewed your profile). The paywall lists what is included at the time you subscribe.

Billing. Mello+ is sold weekly or monthly through the Apple App Store or Google Play, at the price shown in the app before you pay, including any taxes. Apple or Google takes the payment, and their terms also apply.

Renewal. Your subscription renews automatically at the end of each period and you are charged for the next one, unless you cancel at least 24 hours before the period ends.

Free trials. If a free trial is offered, you are charged when it ends unless you cancel before then. We’ll remind you before a trial ends. Each person gets one trial; the store decides who is eligible.

Cancelling. Cancel in your App Store or Google Play subscription settings (Profile → Mello+ → Manage takes you there). You keep Mello+ until the end of the period you paid for. Deleting your Mello account does not cancel your subscription — cancel it in the store too.

Refunds. Refunds are handled by Apple or Google under their policies. We don’t give refunds or credits for partly used periods, except where the law requires.

Changes. We may change Mello+ features or prices. A price change applies from your next renewal, and the store will tell you beforehand as its rules require.

A day of Mello+ can also be won in the Daily Drop (section 11). It ends at midnight India time and does not renew.

11. Boosts, the Daily Drop, skins and Mell’s Dash

Boosts. A host can buy boosts in the app (one, or a pack of five) through the App Store or Google Play and spend one to put a plan in front of more people for 24 hours. A boost is used up when spent and can’t be refunded once used. Unused boosts stay on your account until you delete it. A boost raises a plan’s visibility; it doesn’t promise a number of views or guests.

The Daily Drop is a free scratch card you can play once a day (the day runs on India time). It may give you, at random: 2 hours of unlimited swipes, 2 hours of joining plans at any distance, a boost, a day of Mello+, a skin for Mell, or nothing. The odds are set by us and may change. Nothing is bought to play, and nothing can be bought to improve the odds.

Skins and Mell’s Dash. Skins change how Mell, our mascot, looks. Mell’s Dash is a small game; your best score may be shown to other members.

No cash value. Boosts, Daily Drop prizes, skins, swipes, scores and any other in-app item are a licence to use a feature, not property. They have no cash value and can’t be sold, transferred or exchanged for money. They end when your account is deleted or banned, or if we end the feature, in which case we’ll give reasonable notice for anything you paid for.

12. Your privacy

Our Privacy Policy explains what we collect, why, who processes it and your rights under India’s Digital Personal Data Protection Act, 2023 and other applicable law. In short:

• Location. Mello uses your location while the app is open to show plans near you. It never tracks you in the background.
• Notifications. We send push notifications about your plans, chats and activity. You can turn them off in your phone’s settings.
• Analytics. We measure how the app is used and record crashes, without your email. You can switch this off in Settings → Share usage analytics.
• Other members. What others can see about you depends on your profile, your Private account setting and who you have blocked.

13. Deleting your account

You can delete your account at any time in Settings → Delete account, or from the web at meetonmello.com/privacy#delete-account.

What goes. Your profile, photos, plans, posts, comments, messages and other content are deleted from Mello. Plans you were hosting end. If you signed in with Apple, we also ask Apple to disconnect Mello from your Apple ID.

What we keep. For 180 days after deletion we keep a minimal record (your email, phone number if given, and the one-way verification code if you verified), as India’s IT Rules require; it holds none of your content. Reports made about you, and the copy of what was reported, are kept for investigation. We may also keep what the law otherwise requires. Copies other people made outside Mello, such as screenshots, are beyond our control.

Subscriptions. Deleting your account does not cancel Mello+. Cancel it in the App Store or Google Play.

If we close your account. We may suspend or close your account under section 9, or if it has been inactive for 24 months after notice to you. You can stop using Mello at any time. Sections 7, 8 (for content already shared), 11 (no cash value), 15 and 16 survive.

14. Our app, other services and the app stores

Ours. Mello, its name, logo, Mell the squirrel, the app’s design, code and content (other than members’ content) belong to SYNTOPIC 33 LLP or its licensors. We give you a personal, revocable, non-transferable licence to use the app for your own non-commercial use under these Terms. Don’t copy, modify, resell or build a competing service from it.

Feedback. If you send us ideas or suggestions, we may use them without owing you anything.

Other services. Mello relies on services run by others, including Google Maps for maps and places, DigiLocker and SignCare for verification, Apple and Google for sign-in and payments, and Expo for notifications. Their own terms apply to your use of them, and we aren’t responsible for them. Links to outside websites are for convenience only.

Apple. If you got Mello from the App Store: these Terms are between you and us, not Apple. Apple has no duty to support or maintain the app and, to the extent the law allows, no warranty obligation beyond refunding the price if the app fails to conform to a warranty. Apple isn’t responsible for any claim about the app, including product liability, legal or regulatory compliance, consumer protection or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Changes to the app. We may change, add or remove features, or stop offering Mello, at any time. If we shut Mello down we’ll give at least 30 days’ notice.

15. Disclaimers, liability and indemnity

As is. Mello is provided “as is” and “as available”. To the extent the law allows, we make no promise that it will be uninterrupted, error-free or secure, that plans will happen as described, or that information from members (including their age, identity or verification) is accurate.

Intermediary. For content and plans posted by members, Mello acts as an intermediary under the Information Technology Act, 2000 and the IT Rules, 2021. We are not responsible for what members post, say or do, on or off the app, but we act on reports and court or government orders as the law requires.

What we’re not liable for. To the extent the law allows, we are not liable for: anything that happens at, on the way to, or because of a plan; the conduct of any member or third party; loss of data, profits, goodwill or opportunity; or indirect, incidental, special or punitive loss.

Cap. To the extent the law allows, our total liability to you for all claims about Mello is limited to the greater of the amount you paid us in the 12 months before the claim and ₹1,000.

What we don’t exclude. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or anything else that can’t be limited by law, and nothing takes away your rights as a consumer under the Consumer Protection Act, 2019 or UAE law.

Indemnity. You agree to cover our reasonable losses and costs from a claim by someone else arising from your content, your plans, your conduct at a plan, or your breach of these Terms or the law.

16. Law, disputes and contact

Governing law. These Terms are governed by the laws of India. Courts at Mumbai have exclusive jurisdiction, except that if you live in the UAE or anywhere else that gives you the right to sue in your home courts, you keep that right.

Talk to us first. Most problems can be sorted out quickly. Before starting any legal claim, write to us and give us 30 days to try to resolve it.

Grievance Officer. Under the IT Rules, 2021 and the DPDP Act, 2023, our Grievance Officer is:

• Name: Ameya Yeole
• Address: Shop No. 156, First Floor, V V Market, Jalgaon, Jilha Peth Police Station, Jalgaon, Jalgaon 425001, Maharashtra, India
• Email: admin@syntopic33.com

We acknowledge complaints within 24 hours and resolve them within 15 days, or within 72 hours for a request to remove content that exposes someone’s private body or impersonates them.

Contact. For anything else: admin@meetonmello.com, or Settings → Help & legal in the app.

The rest. If a court finds part of these Terms unenforceable, the rest still applies. If we don’t enforce a right straight away, we haven’t given it up. You may not transfer these Terms; we may transfer them to a company that takes over Mello, and will tell you if we do. These Terms, the Community Guidelines and the Privacy Policy are the whole agreement between us about Mello.